Shipping policy

Shipping Policy

At Quimey, we strive to deliver your products promptly and efficiently. Below are the details of our shipping options:

UK Shipping

• Standard Delivery
  Estimated delivery: 2-5 working days
  Cost: FREE

• Express Delivery
  Estimated delivery: Next working day (order by 12pm Monday to Friday)
  Cost: £4.95

EU Shipping

• Europe Courier
  Estimated delivery: 2-11 working days
  Cost: £9.95
  Free for orders over £100

Worldwide Shipping

• International Tracked & Signed
  Estimated delivery: 3-17 working days
  Cost: £25.99
  Free for orders over £200

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). Once your order is dispatched, we will send you a shipping confirmation email with tracking details.

Order Tracking

You will receive an email with tracking information once your order has been dispatched. You can use this information to track your order’s progress via the shipping carrier’s website.

Missing or Damaged Items

If your order is damaged or missing items, please contact us within 7 days of receiving your delivery. We will investigate the issue and either replace the item or offer a full refund.

Customs and Import Duties

For international orders, please note that customs duties, taxes, and handling fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.

Changes to Shipping Information

If you need to change your shipping address after placing your order, please contact us as soon as possible. While we cannot guarantee we can update the address, we will do our best to accommodate your request.

For any inquiries or further assistance, please contact us at info@quimeyoils.com.